Return & Refund Policy

Effective Date: 1 April 2025

At The Maharaja Shop, we aim to provide a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 7 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item must be in its original packaging with all tags, labels, accessories, manuals, and warranty cards intact.
• Proof of purchase (order confirmation or invoice) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Intimate or sanitary goods (e.g., innerwear, swimwear)
• Hazardous materials or flammable liquids/gases
• Digital downloads or software products
• Gift cards or vouchers
• Items marked as Non-Returnable on the product page
• Products that have been used, altered, or damaged by the customer

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support team at support.maharajashop@vernost.com or call 022-68554010 within 7 days of delivery.
2. Provide your Order ID, item details, reason for return, and supporting photographs (if applicable).
3. Our team will review your request and respond within 2 business days.
4. Upon approval, you will receive return instructions including the pickup/drop-off details.

4. Return Pickup & Shipping

• For eligible returns, we will arrange a reverse pickup from your registered delivery address.
• In cases where reverse pickup is not available in your area, you may be required to self-ship the item to our designated address.
• Self-shipped returns must use a reliable courier with a tracking number. Return shipping costs in such cases may be borne by the customer unless the return is due to a defect or error on our part.

5. Refund Process

Once we receive and inspect the returned item:

• We will notify you of the approval or rejection of your refund within 3 business days.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• For payments made via Maharaja Points or wallet, the refund will be credited back to the respective account.
• Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Raise a complaint within 48 hours of delivery.
• Share photographs/videos of the damaged or defective product with our support team.
• We will arrange a replacement or full refund at no additional cost to you.

7. Order Cancellations

• Orders can be cancelled before they are shipped. Once shipped, cancellations are not accepted.
• To cancel an order, contact us immediately at support.maharajashop@vernost.com or call 022-68554010.
• Refunds for cancelled orders will be processed within 5–7 business days.

8. Exchange Policy

• Exchanges are subject to product availability.
• To request an exchange, contact our support team with your order details and preferred replacement.
• Exchanges are only accepted for items that are defective, damaged, or incorrectly delivered.

9. Contact Us

For any queries related to returns or refunds, please contact:

The Maharaja Shop – Customer Support

?? Email: support.maharajashop@vernost.com

?? Phone: 022-68554010

?? Support Hours: Monday – Friday, 9:00 AM to 6:00 PM (India Time)